Contact:

Helensburgh

 Laura Eales, Head Of Service, Home Start Lomond, The Family Hub, Churchill Square, HELENSBURGH, G84 9HL
Mob: 07793 459522
Email: laura@homestartlomond.org.uk

Catherine Wynne, Family Services Manager , Home Start Lomond, The Family Hub, Churchill Square, HELENSBURGH, G84 9HL
Mob: 07541 461251
Email: catherine@homestartlomond.org.uk

Emma Taylor, Administrator, Home Start Lomond, The Family Hub, Churchill Square, HELENSBURGH, G84 9HL
Email: admin@homestartlomond.org.uk

Louise Cairns, Family Support Worker, Home Start Lomond, The Family Hub, Churchill Square, HELENSBURGH, G84 9HL
Email: familysupport@homestartlomond.org.uk

The Trustees are:-

• Barbara Warren (Chair)
• Pete Kemp (treasurer)
• Garth Atkinson (secretary)
• Louise Mathis
• Irene Edwards
• James Dalgleish

How to raise a concern or complaint

Please report any complaints to the Head of Service, Laura Eales

Write to:
Laura Eales
The Family Hub
Churchill Square
Helensburgh
G84 9HL
Email:
laura@homestartlomond.org.uk
Or ring:
Laura 07793 459522

 For further information on how to file a compliment or complaint, please ask to look at our Compliments Concerns and Complaints Policy.

Responsibility of staff and volunteers

Home-Start staff and volunteers need to be sensitive and helpful to the complainant, and those acting on their behalf, who express a concern.  This is part of Home-Start's commitment to a high-quality service. Staff should give information about the Complaints Procedure and help complainants to understand and use it.