Contact:

Helensburgh

Ms Laura Eales, Manager, Home-Start Lomond, Drumfork Community Centre, Churchill Square, HELENSBURGH, G84 9HL
Mob: 07793 459522
Email: laura@homestartlomond.org.uk

Ms. Catherine Wynne, Family Co-ordinator, Home-Start Lomond, Drumfork Community Centre, Churchill Square, HELENSBURGH, G84 9HL
Mob: 07541 461251
Email: catherine@homestartlomond.org.uk

Ms. Aoife Keogh, Administrator, Home-Start Lomond, Drumfork Community Centre, Churchill Square, HELENSBURGH, G84 9HL
Mob: 07514 473407
Email: admin@homestartlomond.org.uk

The Trustees are:-

  • Mark Feinmann – Chairperson
  • Hema Sookur – Treasurer
  • Robert Clarke
  • Toril Frantzen
  • Axel Miller
  • Caroline Boyle

How to raise a concern or complaint

To raise a concern or complaint, please contact the chairperson - Mark Feinmann on chair@homestartlorn.org.uk who will respond with how to proceed to the next step in the complaints procedure.

Responsibility of staff and volunteers

Home-Start staff and volunteers need to be sensitive and helpful to the complainant, and those acting on their behalf, who express a concern.  This is part of Home-Start's commitment to a high-quality service. Staff should give information about the Complaints Procedure and help complainants to understand and use it.