Contact:

Helensburgh

Ms Laura Eales, Manager, Home Start Lomond, The Family Hub, Churchill Square, HELENSBURGH, G84 9HL
Mob: 07793 459522
Email: laura@homestartlomond.org.uk

Ms. Catherine Wynne, Family Co-ordinator, Home Start Lomond, The Family Hub, Churchill Square, HELENSBURGH, G84 9HL
Mob: 07541 461251
Email: catherine@homestartlomond.org.uk

Mhairi Murning, Administrator, Home Start Lomond, The Family Hub, Churchill Square, HELENSBURGH, G84 9HL
Mob: 07591 097082
Email: admin@homestartlomond.org.uk

Rachel Blair, Family support and outreach worker, Home Start Lomond, The Family Hub, Churchill Square, HELENSBURGH G84 9HL.
Mob: 07598 722042
Email: rachel@homestartlomond.org.uk

The Trustees are:-

Pete Kemp (chair)
Emily Gregson (treasurer)
Victoria Fletcher
Garth Atkinson
Louise Mathis
Irene Edwards

How to raise a concern or complaint

To raise a concern or complaint, please contact the chairperson - Pete Kemp on chair@homestartlomond.org.uk who will respond with how to proceed to the next step in the complaints procedure.

Responsibility of staff and volunteers

Home-Start staff and volunteers need to be sensitive and helpful to the complainant, and those acting on their behalf, who express a concern. This is part of Home-Start's commitment to a high-quality service. Staff should give information about the Complaints Procedure and help complainants to understand and use it.